Subscribers to advisories who are not receiving emails or texts from the service can check that their system and devices are configured correctly to receive them.
If you are not receiving advisory emails, please follow these steps:
1. Please check your junk/spam folder to ensure they aren't being filtered out.
2. Please manually add support@basecamptrading.com and support@basecamptrader.com to your contacts and to your safe senders and/or whitelist for your email provider.
Whitelisting for the different email providers... https://basecamptrading.com/email-whitelisting
1. Please check your junk/spam folder to ensure they aren't being filtered out.
2. Please manually add support@basecamptrading.com and support@basecamptrader.com to your contacts and to your safe senders and/or whitelist for your email provider.
Whitelisting for the different email providers... https://basecamptrading.com/email-whitelisting
SMS text alerts must be requested via the subscribe option on the home page of advisories that offer them. If you're not receiving SMS notifications, ensure the correct phone number is registered to receive alerts as shown on the advisory's home page. Then verify your phone is not in Do Not Disturb or Focus Mode, and restart your device. If that doesn't resolve it, follow the steps below based on your device.
For iPhone
- Check App Settings: Go to Settings > Notifications > Messages. Ensure Allow Notifications is toggled on and check the boxes for Lock Screen, Notification Center, and Banners.
- Reset Notification Settings: Toggle Allow Notifications off, restart your phone, and then toggle it back on to reset the alert settings.
- Unmute Specific Contacts: Open the Messages app and check if a specific conversation has alerts hidden (look for a bell icon with a slash through it). Tap the contact's name at the top and turn off Hide Alerts.
- Check Unknown Senders: If you aren't receiving alerts from people outside your contacts, go to Settings > Messages and ensure "Filter Unknown Senders" is disabled.
For Android
- App Notification Permissions: Long-press your Messaging app and tap the App Info (or "i") icon. Tap Notifications and make sure it is toggled on.
- Clear App Cache: Still in the App Info screen, tap Storage, then select Clear Cache.
- Check System Settings: Go to Settings > Apps > Messages > Notifications and ensure all notification categories are active.
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