Want to get in touch with us?
Our normal support hours are Monday - Friday 8AM - 5PM Eastern
Listed below are several ways to reach us. When contacting us, please provide enough information so we can help you quickly and efficiently. You can click this link for what to include when you contact us.
Submit a Helpdesk Ticket
One of the fastest ways to initiate support with our team is to create a helpdesk support ticket directly in our support system. It's as easy as completing a form, which can be completed at the following link:
https://support.basecamptrading.com/hc/en-us/requests/new
Prefer to call us?
Our phone number is 919-935-0010. If you leave a message, please make sure you leave us the email you use to log into our website, and what time zone you are in so we know when we can call you back.
Prefer Plain Email?
You can email our support staff by sending an email to support@basecamptrading.com
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