Base Camp Trading Live Trading Room FAQ

Yes.  The older version (2.x) was upgraded to version 3 in late April 2023. Improvements were made in the latest version to improve both the connections for audio and video as well as the quality of the picture and sound. 

 

Is the link the same as the previous link to enter each room?
The links have changed, so make sure you use the new link rather than a bookmarked one.  The link from the member dashboard's Live Trading Rooms button is the correct one, at https://basecamptrading.com/member-home/live-trading-rooms 

 

Version 2 apps will not work with the Version 3 room.  You'll want to download the new Version 3 app to get room broadcasts and alerts.

 

You can get the latest version of the Live Trading Room app by entering either trading room, and clicking on the small smartphone icon in the upper left of the room.  Doing so provides links to both the Android and iOS versions of the app, along with your unique pin number you'll need to log into the app.  More information about installing the app is available here.

 

In version 3, one app provides the functionality of both the live trading room broadcasts and the alerts.

 

If you have entered your name and email and hitting the Login button doesn't work, it's more than likely that you need to enable cookies for the site.  See this knowledge base article on how to enable cookies so you can get into the room. Also, make sure you're using the latest link so you're entering the new rooms, via the Live Trading Rooms button on the member dashboard.

Can I change the layout of the room?
There are several ways to change the layout of the room.  First, you can split out the broadcast screens into their own windows.  This is covered in another FAQ within this article.  Another layout change can be done where the chat window can be moved to a different position.  For example, you could locate the chat window beneath the broadcast window, or to the right of the broadcast window.  This is set by checking the options under General Settings (which you can find when you click on the Options "hamburger" menu at top left).  Uncheck both options to go back to the standard layout.  You can see the layout controls that are in general settings at the bottom of this image:

 

Yes - it should work on modern versions of either of these browsers.  Be sure to update your browser to the latest version, and make sure that there are no HTML5 ad blockers running if you have any trouble loading the screen.  Any VPN should also be disabled if you have trouble getting the video or sound to work.

 

You can find the Always Scroll to Bottom switch to keep messages scrolled to the latest message in the expanded preferences.   You'll find settings under the Hamburger option menu (several horizontal lines) at the upper left corner of the room once you're in the room.  Once the options menu expands, click on General Settings, and look through the various settings tabs to find the scrolling setting (under the Chat Settings tab) and other useful settings.

 

Close the expanded settings by clicking on the yellow arrow at the upper left (where the options menu originally existed).  The arrow appears as follows:

 

Do I need a password to enter the room?

Do not click the "Have a password? Click here" option at the login prompt.  Just provide your nickname and email, and hit the login button to access the room.  Your authentication into the BCT Website provides the access you need without entering an additional password. If you're prompted for a password (without clicking the "Have a password?" link), then it's more than likely that you need to enable cookies for the site.  See this knowledge base article on how to enable cookies so you can get into the room. 

 

 

Here's an image of the login prompt and some hints at what each part provides:

 

 

Version 3 allows users to upload a picture to appear next to their name without needing to create a Gravatar.  You'll find the option to upload an image on the same page where you log into the room, where you enter your nickname.  Click on the gear next to the photo placeholder and choose to upload an image.  This image will appear beside every chat message you enter.

 

To remove a picture you uploaded, bring up the room entry login screen, and click the gear icon next ot the image, and the following button appears.  Click on the button to remove the image.

 

To change the image you uploaded, first remove the old image (instructions above) and then add a new image as you did the first time.

 

The nickname you entered when logging into the room is what appears as your chat name.  To remove your last name from the chat window, just make sure your last name isn't in the nickname you enter.

 

Clicking the Mute button (under the speaker icon) is intended to mute all sound from the room.  You can selectively enable several different sounds, such as the alert sound, etc.  To mute the room speaker's audio and still get other sounds, find the button that includes the speaker's name and uncheck it to mute that speaker.  Check it again to unmute the speaker.

 

The room drive is no longer in a separate folder.  It's been moved to the Files tab that appears above the broadcast screen, as shown in the image below.  After clicking on the Files tab, you'll see folder names for Files, Images, and Sounds. Clicking on these shows you the contents of each of those folders. The currently-selected folders are shown in green.  Click on the Screens button to go back to the broadcast screen(s).

 

You can double-click on the broadcast image to make it full-screen.  You can also expand the broadcast screen into a window that can be resized or placed on another monitor, separate from the chat.  To create a separate window, click on the gear in the window's tab just above the broadcast screen, and choose  Detach screen to a new window.  You can then position that window on a new screen at a larger size and still see chats on the main window.  The presenter can broadcast more than one screen, so you may have the option to split out each broadcasted screen should there be multiple ones.  

 

Trading room attendees cannot upload an image in chat.  A link can be used to reference an image uploaded to a web-based tool like Jing (TechSmith Image Capture).

 

If you've had audio before in the V3 room, then try reloading the room to get audio or video back. Try using CTRL+F5 (hold down control key and hit the F5 function key) to do a full refresh of the browser page from the server. 

If you're not able to reach the login prompt of the room, or if you get a login prompt for a password or without the banner graphics of the room showing the room's name, it's more than likely that you haven't enabled 3rd-party cookies for the site.  Use this knowledgebase article for more information on how to allow cookies.  If you're not able to get audio or video to appear, here are a few additional things to check when not able to join the live trading room

If comfortable doing so, try disabling these features one by one to see if any are the cause.  If you find which of these is preventing the audio / video from appearing, then you may want to take steps to whitelist or allow protradingroom.com and basecamptrading.com in your software for that type of restriction.

 

If you hear an echo, and other users aren't also noting an echo (e.g. posting about it in the chat), then it's likely that you've loaded the trading room more than once.  See if you have another page with the room open, and if so, close any duplicates to stop the echo.