How to check your subscriptions and other billing information

The information on this page can help you with orders and subscriptions you purchased after March 2025.  For orders purchased between July 2023 and March 2025, please refer to this article.  For information on purchases before July 2023, contact support at basecamptrading.com.

For purchases after March 2025:

SamCart, part of our billing system, can provide you with a link to your Customer Billing Portal.  Our support team may send you a link to access the portal, or you can request access via this link.  Be sure you use the email address you used to purchase your items when requesting the link.

After clicking the Send Access Link button, you will receive an email with a unique "magic" link that will give you access to the Customer Portal:

Payment History

Within the Customer Portal, you will be able to view your Payment History, via the button outlined in red in the following image.  The Payment History section contains a table that displays the history of your transactions.

 This table has four sortable columns: Date, Price, Order ID, and Status, as well as the ability to access invoices.

Cancelling a Subscription Inside the Customer Portal

For many subscriptions, you will see an option to cancel the subscription by clicking on the following buttons:

After clicking the cancellation button, the following popup will appear asking you to confirm the cancellation:

Clicking on the Confirm button immediately cancels the subscription, and you will no longer be billed for that existing subscription.  A refund will not be issued for any subscription charges through the customer portal.

While in the Subscriptions tab, you will also be shown if any of your subscriptions have had a failed charge that's past due. You can update the credit card used to complete the payment and prevent subscription interruption.

Updating Credit Card on File

For active subscriptions, you will also be able to update the card associated with the subscription! To do this, you will just want to click the Update Credit Card button on the subscription you would like to update the card for. When clicking the button to update your card, you will be emailed a separate link that directs you to update your payment information.

If you have any trouble with any of these steps or need anything additional, please reach out to us at support@basecamptrading.com