How do I fix an issue with my indicator?

If you have a question or an issue with a Base Camp Trading indicator, you often have a wealth of knowledge about the indicator available to you to help resolve whatever questions you have.

Many of our indicators have training videos and User Guides that can demonstrate how to trade with the indicator, as well as answer Frequently Asked Questions about them.  The User Guide also explains how to install the indicator, by platform, as well as describes the inputs and their impact on the indicator.  It even includes a section that shows if a new version of the indicator has been released, and what was changed in the new release, by platform.  The User Guide for each indicator is built by anticipating common issues that users have, and solutions to those issues are provided in the guide.  Our User Guides are "live", in that we continue to update them as new issues and solutions are identified and resolved.  Most User Guides contain a brief "How to Use This Guide" section, which suggests how to make the most of the guide to find solutions or answers to your questions efficiently.

For example, some users of a Thinkorswim indicator were looking for an improved way to show labels on a chart.  These are done via "bubbles" in Thinkorswim, and they can obscure the chart at times, especially when price is congested.   Shortly after the initial release, Base Camp Trading released a new version of that indicator that allowed users to shift the labels forward or backward in time so they didn't obscure the current price.  They were able to learn about this new version by looking at the User Guide or hearing about it in the Live Trading Rooms.  Or by checking the latest version number of the indicator (more on that below).

You can find the resource page for many indicators at the following link, which provides a table of recent indicators and their resource pages.  Consult the resource page's User Guide to see if any versions of the indicators have been released.  You can find the list of resource pages here.

We've started putting version numbers in our indicators, usually as part of the inputs in the indicators.  This allows you to know what version of the indicator is the current version, and you can compare that version to the one you are using.  If the one you're using doesn't have a version number, but the web page shows a version number, you can likely download the latest version from our website and be up to date.  This is the link with the table of version numbers for indicators that have them.