The PTR Alerts app can be used to get notified of any broadcasted alerts created in the rooms. You can find other knowledge base articles that show how these can be installed by searching the knowledge base for alert app .
If you've already been using the app, and it's not providing alerts, there are a few things you can do to get it working again.
First, if you haven't logged into the trading rooms in a while, log into each of them. Then press the Synch All Available Rooms button on the app. If you see the new alerts appearing under the Alerts button on that app, then it's likely resolved.
If not, then you can try to uninstall the app, and then reinstall the app. You can find the app under the name PTR Alerts, or Pro Trading Room Alerts, or look under the software maker, Bellesoft Consulting Corp. If you have trouble finding it, log into either of the trading rooms, and click on the phone icon at the upper left of the room and you'll see a button that will take you directly to the app for the app store for your phone.
Reinstall the alerter app, and open the app. Enter the email that you use to log into the Base Camp Trading website, which is the same used to log into the trading rooms. Click on the link to email me my pin. Enter the emailed pin into the app, to complete the login. Then check the Alerts button to see if recent alerts appear in the history.
if this doesn't resolve the issue, then you can contact the makers of the Pro Trading Room software for assistance (it's not a BCT application, so there's only so much we can do to help). Visit the website, https://protradingroom.com/, and look for a Customer Service window at the bottom right. That's a live chat box where you can interact with the company support team. If you don't see the chat box, then make sure any popup or other type of website blocking tool is disabled and reload the page. They should be able to help you resolve the issue.