Try the instructions at this knowledge base article link, and if those steps are unsuccessful, come back here to try the alternate / additional steps, below.
- Download the Pro trading App (do not open it). If you already have the app downloaded, go to step number 2. If you have the app, click on “I already have app downloaded.”‘
- If you have an Iphone => Go to Settings => Select Safari and Clear History & Data. Step 2 is not necessary with an Android.
- Go to your internet browser on your phone. Enter basecamptrading.com for the URL
- Log into basecamptrading.com with your email and password
- Browse to the Stocks & Options Trading Room (or the Futures Room if desired)
- Enter your name & click Enter
- Then click on Launch & Pair App
- Now open the Pro Trading App and it will automatically fill in the required information